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Information Technology

IT Network Administrator

Come Be apart of our Cutting edge IT Team!

Want to work for a company recognized as one of the voted Top Work Places by Columbus CEO? Come be a part of our Community and Make a Difference in the lives of our Residents!

  • Provides 1st tier support to community staff and assists with execution of IT projects as needed.
  • Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
  • Monitor perimeter security systems and alert appropriate parties in the event of a network security incident.
  • Monitor and remediate issues with computer anti-virus systems.
  • Monitor and improve the performance of internal network connectivity.
  • Provides in home computer service to residents and supports resident activities that require technical expertise. Supports resident activities that require technical expertise and provides in home computer service.
  • Assist in supporting community AV equipment.
  • Demonstrates superior hospitality skills while providing timely customer service.
  • Identifies and assists with development and refinement of troubleshooting tips and support processes.
  • Monitor and report on Network health including:
  • Network security status of computers and devices.
  • Network switch and firewall health.
  • Internet traffic and usage metrics.
  • Design and install network devices and systems (including maintaining current software versions on all network equipment).
  • Assist with support for the Resident Technology services including:
  • Wi-Fi Internet: Connecting devices, troubleshooting connectivity issues, and reporting issues to our Wi-Fi service provider and following-up on resolution
  • TV Service: TV setup (scanning channels), DVR setup, troubleshooting service issues, reporting issues to our TV service provider and following-up on resolution
  • Telephone Service: Telephone setup, Voicemail setup, troubleshooting service issues, reporting issues and following-up on resolution
  • Resident Move-In: All the above, plus electronic device setup (radios, stereo systems, DVD/Blu-ray, etc.)
  • Assist with software/hardware desk-side support and troubleshooting to all FVD Associates; and FVD Residents.

QUALIFICATIONS

  • Associate or Bachelor’s Degree in Information Technology, Information Sciences, or related discipline
  • 1 year of technical support experience plus 1 year as a network manager (a degree in networking management can be substituted for the network manager experience if it can be demonstrated that the applicant has performed the duties of a network manager).
  • Ticketing system experience
  • Self-starter mentality willing to make constant improvements in the technical support process
  • Takes pride and ownership of the support role
  • Excellent customer service and communication skills
  • Able to assist others with varying levels of technical ability
  • Active Directory knowledge
  • Office 365 Knowledge
  • Home Electronics Knowledge: TV, Blu-ray, Home Theater, Telephones, etc. 

 

 

 

 

JOB TYPE: FULL-TIME

Join our Exciting Team

  • Competitive Salaries & Bi-weekly Pay
  • Medical, Dental and Vision
  • 403b Match
  • Paid Time Off (PTO)
  • Tuition Reimbursement and Scholarships
  • Associate Appreciation Events
  • And much more!
Apply Today
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