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IT Support Technician

Friendship Village of Dublin is looking for an IT Support Technician. Looking to become a network manager but haven’t had the chance to get the experience you need on the job? This may be for you!

Want to work for a company recognized as one of the voted Top Work Places by Columbus CEO? Come be a part of our Community and Make a Difference in the lives of our Residents!

WHAT YOU’LL BE DOING

  • Provides 1st tier support to community staff and assists with execution of IT projects as needed including basic O365 support.
  • Provides basic network infrastructure support including cabling, switch and network device setup.
  • Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
  • Assists with the maintenance of proper hardware inventory, set up and installation of PCs and printer replacements.
  • Coordinates technology aspects of office moves and employee onboarding.
  • Provides basic computer skills training to residents and staff. Trains residents and staff on basic computer skills.
  • Provides in home computer service to residents and supports resident activities that require technical expertise. Supports resident activities that require technical expertise and provides in home computer service.
  • May assist in supporting community AV equipment.
  • Demonstrates superior hospitality skills while providing timely customer service.
  • Identifies and assists with development and refinement of troubleshooting tips and support processes.
  • All other duties as assigned to support the current needs of the business.

QUALIFICATIONS

  • Associate Degree with 2 years of experience or Preferred Bachelor’s Degree in with 1- 3 years of experience in Information Technology, Information Sciences, or related discipline with 1-3 years of experience preferred.
  • Ticketing system experience
  • Self-starter mentality willing to make constant improvements in the technical support process
  • Active Directory knowledge
  • Office 365 Knowledge
  • Home Electronics Knowledge: TV, Blu-ray, Home Theater, Telephones, etc.
  • A+ certification and Help Desk experience preferred

LOCATION

Dublin, OH Area

CALL ONE OF OUR RECRUITERS

Angela 614-734-2130

OUR NON PROFIT DIFFERENCE

Friendship Village of Dublin is the only Lifecare community in Dublin, Ohio.

At Friendship Village of Dublin, we’re all Hospitality Ambassadors, working as a team to provide our residents with the best service and lifestyle possible. In return, we are rewarded for doing our best and enjoy a warm, family-like work atmosphere.

If you have a passion for providing excellent care and services to older adults, and would enjoy working in a supportive and caring community, consider joining our team!

Equal Opportunity Employer

 

 

 

JOB TYPE: FULL-TIME

Join our Exciting Team

  • Competitive Salaries & Bi-weekly Pay
  • Medical, Dental and Vision
  • 403b Match
  • Paid Time Off (PTO)
  • Tuition Reimbursement and Scholarships
  • Associate Appreciation Events
  • And much more!
Apply Today
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