IT Manager

The Information Technology Manager is responsible for overseeing the community I.T. Technicians, providing advanced technical support and coordinating solution planning for day to day community needs.


Essential Job Duties (include, but are not limited to the following):

  • Manages and oversees activities of community I.T. technician.
  • Designs and develops solutions for community I.T. issues/needs.
  • Serves as an escalation for I.T. community staff technical issues.
  • Coordinates resources and executes projects and lifecycle upgrades.
  • Supports and maintains resident safety systems.
  • Maintains network security by ensuring proper account creation/deletion, managing share permissions and monitoring antivirus logs.
  • Configures and monitors community backups to ensure data is properly backed up and manages network print server.
  • Communicates with phone system vendor on system maintenance and repairs.
  • Establishes and/or maintains relationships with service vendors.
  • Supervises information system and communications network.
  • Designs, establishes, and maintains a network infrastructure for local and wide area connectivity and remote access.
  • Consults with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes.
  • Participates in vendor contract negotiations for all new computer equipment and software purchased for Friendship Village Dublin.
  • Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications, and other information technology functions.
  • Assesses and anticipates technology projects and recommend appropriate action and resources.
  • Proposes hardware/software solutions to accomplish the community’s business objectives.
  • Identifies user needs and resolve problems.
  • Communicates and interacts effectively and tactfully with residents, visitors, families, peers, and supervisors.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


· Two or Four-year college degree in a technical field is preferred, technical certifications and/or equivalent experience

· Candidates should show evidence of an inclination towards continuous learning


· A minimum of 3 years of relevant IT experience

· Thorough knowledge of typical business I.T. Environment and Procedures

· Leadership experience and the ability to guide and manage the workloads of others

· Proven experience with project management

· Knowledge of networking, server administration, and phone systems

· Effective oral, written and interpersonal communication skills

· Ability to respond effectively to sensitive inquiries or complaints, as well as deal appropriately with emotional customer service situations

· Must have a strong customer service focus

· Must have the temperament to work under pressure in a demanding and changing environment

Friendship Village of Dublin is the only Lifecare community in Dublin, Ohio.

At Friendship Village of Dublin, we’re all Hospitality Ambassadors, working as a team to provide our residents with the best service and lifestyle possible. In return, we are rewarded for doing our best and enjoy a warm, family-like work atmosphere.

For more information on our 5-star community, visit our website at

Equal Opportunity Employer

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